Returns & Exchanges

Eligibility for Returns

  • Items must be unused, unwashed, and in their original condition with all tags attached.
  • Returns must be initiated within 30 days of receiving your order.
  • Custom or personalized items are non-returnable unless they arrive damaged or defective.

How to Initiate a Return

  1. Contact Us: Send an email to RetroFunTreasures@gmail.com with your order number, item(s) you'd like to return, and the reason for return.
  2. Approval Process: Once your return is approved, we’ll provide you with a return address and further instructions.
  3. Shipping: You’ll be responsible for covering the return shipping costs unless the item is damaged or defective.

Exchanges

  • We accept exchanges for size, color, or style within 30 days of receiving your order.
  • To process an exchange:
    1. Follow the return steps above to send back the original item.
    2. Place a new order for the replacement item to ensure availability.

Refunds

  • Once your return is received and inspected, we’ll notify you of the refund approval.
  • Approved refunds will be processed to your original payment method within 7–10 business days.
  • Shipping costs are non-refundable unless the item was damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within 7 days of receiving your order.
  2. Include photos of the damaged or defective item along with your order number.
  3. We’ll issue a replacement or full refund, including shipping costs.

Exceptions

  • Sale items are final sale and cannot be returned or exchanged.
  • Items showing signs of wear, washing, or alteration are not eligible for returns or exchanges.

Contact Us

If you have any questions about our returns and exchanges policy, please don’t hesitate to reach out. We’re happy to assist you!